- APP ANA
- Baggage services
- Convenience services
- Family services
- Financial services
- Free Wi-Fi
- Health services
- Reduced mobility
- Travel and tourism services
- VAT refund
Tax free: shopping before returning home? get VAT returned as well
Did you know that if you reside outside the European Union you are entitled to a refund of the VAT (Value Added Tax) paid on your purchases? Just request the tax free regime at stores and, on the day of departure, get everything taken care of at the airport. This way, you won't waste time with bureaucrac.
You can fully enjoy your stay, as you only have to arrive at the airport a few minutes earlier to get everything ready in time for boarding.
Can I get a VAT refund on any purchases?
No. You must spend a minimum of €61.35 at the same store and on the same day. Also, your purchases will have to be presented at the airport, which means that all that is consumed here (at restaurants, hotels, etc.) or that is already in use, is non-refundable.
Do I have to fill out any documents?
Yes. First of all, make sure that the store is an adherent to the tax refund regime and don't forget to ask for the tax free document upon your purchase.
Then, fill out the form with your personal details (full name, passport number, country of residence) and keep it together with the purchase receipt.
What do I need to do at the airport?
At the airport, head over to the Customs desk and present the tax free documents.
Customs will check the purchased goods and the respective documents. Therefore, we suggest that you bring the purchased items in a separate suitcase.
If you have hold baggage, you must check it in after passing through Customs.
Next, head to the VAT refund operator's desk or to the submission boxes and present or submit the validated form.
How do I receive the VAT return amount?
There are two ways to receive the refunded VAT paid on your purchases:
Immediate reimbursement – At the counter:
The refund operator will verify the validated form and process the payment, in cash, credit card or international cheque.
Retrospective reimbursement - Via the submission boxes:
The reimbursement operator collects the form from the submission box, verifies its validation and processes the payment via credit card or cheque (sent to your home address).
Global Blue Counter is located in the restricted area of departures, immediately after the security control.
Premier Tax Free
Counter in the restricted area of departures, immediately after the security control.
Innova Tax Free
Represented by Unicâmbio: 2 counters in the restricted area of departures, after the security control (bording gate 15 and central plaza).